Delivery & Returns
Shipping costs:
Everything above £60 will be shipped for free (UK Only)! This offer is automatically applied in your basket. Note you can only apply one offer, free shipping cannot be combined with another offer.
| Delivery Option: | Delivery Times | Cost of delivery: |
| UK Delivery | 3-6 Working days | £4.99 |
| USA Delivery (Tracked & Signed) | 7 Working days | £26.99 |
| Free Delivery over £60 | 3-6 Working days | FREE |
| N Ireland | 3-6 Working Days | £4.50 |
| Ireland | 5-9 Working Days | £10 |
| Scottish Highlands | 3-6 Working Days | £6.50 |
Please note over the bank holiday weekends there may be a slight delay in your orders getting processed.
Tracking your order:
We Use Royal Mail And Evri
Your order should be delivered in the time frame as per above depending on your shipping option. If you have an issue with your delivery please contact us as soon as possible, and within 14 days of the order placed, so we can liaise with the courier.
If you contact us outside of this period, which is past the courier's query time frame, it is unlikely we will be able to assist you.
Alternatively you can get in contact with one of our stores:
0161 425 0232 or 0161 425 0220
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, your package will be sent back to you.
Please put in your packing slip which has your name and order number on it, and also whether you wish for an exchange or refund.
For an exchange for a different style please the full description of the shoe/ it’s name on our store, for example ‘black glitter two strap flatform in size 6 in colour black’
Please add your phone number at the bottom and if we can’t find your style we can call you and let you know.
We encourage all customers to send items back via a tracked delivery service as we are not responsible for the items until we receive them, this way you can track your parcel as it makes its way back to us. Second Class Signed For is usually the most economical way to do this.
Please return the item to the below address;
Bond Street Wholesale
47D Broughton Street
Manchester
M8 8AN
Exchanges
You will need to cover the cost of sending an item back for exchange, however once received we will send you exchanged item back at no extra cost to yourself. We will exchange at no extra cost once per order.
Shipping Outside UK
You will be responsible for paying all Customs Charges, we will not cover the cost of this, this includes import duties and VAT.