Refund Policy Online Only

Please note all Black Friday sale items are not valid for a refund or exchange, all sales are final.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, you package will be sent back to you.


Items must have all tags attached.

Shoes must be tried on indoors.

Items must be unworn and unwashed.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

A return should take no longer than 14 working days to be refunded to your account. This includes transit time to the warehouse and processing times with your chosen payment method.

  • We do not refund shipping costs.

Please do not send your purchase back to the manufacturer.

Non-returnable items:

Gift cards

Please contact us prior to returning any orders at

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Unfortunately we do not refund delivery charges on any orders.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
When an item is returned for an exchange and we have confirmed this is defective or damaged we will send a new pair out -this will be eligible for free shipping . In this case shipping is only paid for the initial purchase then return label and we will cover the cost of shipping for sending the new product back to the customer. Any questions please do not hesitate to contact us. 


All sale items are final, no exchange or returns on sale items will be permitted.

We do not offer free returns

In order to get your refund you will have to ship it back to us.
We encourage all customers to ship items back to us via a tracked delivery service. Second class signed for is usually the most economical way to do this.

Returns Address

Bond Street Wholesale
47D Broughton Street
M8 8AN